Dovell & Williams is very proud to announce that we have again been awarded the Isuzu Circle of Excellence Award. Isuzu awards this honor to just a few of the very best dealerships, from hundreds of dealers across the country. Both Dovell & Williams locations – Glen Burnie, MD and Frederick, MD – were recognized as part of a select group of Isuzu dealerships that met or exceeded the Circle of Excellence standards for the year 2018.

Sales Training
> Dealership must have at least two trained sales consultants knowledgeable in the isuzu product line

Service, Parts & Warranty Training
> Maintain at least two qualified service technicians* who successfully complete all available instructor-led and computer-based Isuzu training courses.
> Maintain a service manager, a service advisor, and a warranty administrator who successfully complete all available computer-based Isuzu training courses.
> Maintain a parts manager, and a parts counterperson who successfully complete all available computer-based Isuzu training courses.

New Truck Inventory Stocking
> Dealership must average a 90-day supply, based on dealership’s sales objective, throughout the program duration.

New Parts Inventory Stocking (IRIS)
> Dealership must subscribe to IRIS and achieve a cumulative stock order net utilization rate of at least 75% on the year-end IRIS report. Dealership must meet minimum fill rate requirements and inventory stock levels.

Measure of Customer Experience (CSI)
> Dealership must score at least 85% on all four CSI performance areas for 2017:
(1) Customer Treatment
(2) Customer Repair Expectations
(3) Scheduling and Timing
(4) Documentation and Charges

All that we’ve done to earn this prestigious award translates to one thing – our dedication to being the best Isuzu dealership that each one of our valued customers has ever experienced. Come see us today!

Isuzu Circle of Excellence Training Courses Include:

  • 4HK1-TC Diesel Engine Mechanical
  • 4JJ1-TC Diesel Engine Mechanical
  • 6.0L Gas Engine Mechanical
  • Diesel Diagnostics
  • 6.0L Gas Diagnostics
  • Isuzu Commercial Vehicle Electrical Systems & Diagnostics
  • Isuzu Heating, Ventilation and Air Conditioning (HVAC) Systems & Diagnostics
  • Isuzu Commercial Vehicle Suspension, Steering & Brakes
  • Automatic Transmission & Driveline
  • 6.0L Gas Engine Overview – Module 1
  • 6.0L V8 Engine Drivability – Module 2
  • 6L90E Trans Serviceability & Diagnostics – Module 3
  • Automotive Electrical Fundamentals
  • Fuel System Diagnostic (Diesel)
  • Introduction to ISDSS II
  • Keeping Your Customer Informed
  • Selective Catalytic Reduction
  • Success on the Service Drive
  • Technician Efficiency
  • Vehicle Health Reports
  • Fix It Right the First Time
  • Warranty Administration
  • Repair Order Documentation
  • FTR New Model Introduction
  • Isuzu Portal to All Makes (IPAM)
  • Core Returns
  • FleetValue
  • Introduction to Isuzu Lifecycle
  • Service Process Management


Dovell & Williams Frederick, MD team

Dovell & Williams Glen Burnie, MD team

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